ØNLINE FAQ
ØNLINE FAQ
ØNLINE FAQ
ØNLINE FAQ
ØNLINE FAQ
ØNLINE FAQ
ØNLINE FAQ
Online FAQ
1. How do I use the ONLINE Northern Lights platform?
In 2020, in a fairly short time, we created an ONLINE platform from scratch, with the system that protects films from piracy. We tried to make it as user-friendly as possible, and in 2021 we are improving and developing it. All you need is to carefully study the program of the film festival, choose films or entire programs/packages that are of interest to you, and pay for access to watch. Detailed instructions on how to make a purchase can be found HERE.

There may be aspects that we did not pay enough attention to when developing the platform. We rely greatly on your patience and support, as well as on your feedback. Please, do not hesitate to share your viewing experience. It will help us a lot in fixing possible errors, as well as in the further development of our platform.
2. Can I watch the films on my phone?
Yes. As long as access is paid for, the festival program is available on mobile devices as well.
3. If the system does not work well, what do I do?
In case of a system error, please do not panic or come down on us. Address your issue to support@northernlightsff.com, where we will do our best to help you resolve any inconvenience caused.
4. My browser does not play back the film or trailer. Why?
All the content on our platform is protected by DRM Google Widevine. Therefore, the list of supported browsers is limited by Chrome, Firefox, Opera. In such browsers as Safari and Edge the playback is, unfortunately, not supported. To check if your browser can play back the video, please, use this page: https://online.northernlightsff.com/movies/drmtest/
5. Why are the films only available for one day?
As well as the territorial limit, this has to do with the copyright. Besides, we aimed at keeping Northern Lights a festival in the first place and not turning it into another online media library. Chances are that we will introduce changes to our platform and terms of use in the future, but it is too early and difficult to make any statements yet.
ØNLINE FAQ
ØNLINE FAQ
ØNLINE FAQ
ØNLINE FAQ
ØNLINE FAQ
ØNLINE FAQ
ØNLINE FAQ