1. Go to our festival platform and push the "Watch free" button.

2. For users in Belarus. Enter your name, email, and set up your password. If you would like to receive movie reminders, please check the box indicating your agreement to receive newsletters and product updates. To complete the registration, click the "Join" button. Done!

Yes, you can register through the Northern Lights FF mobile app (only available for iOS users in Belarus).

To do this, click on the "Create free account" button, enter your name, email, and password, as well as indicate whether you want to receive movie reminders from us. To complete the registration, click on the "Join" button. Done!

Northern Lights FF app is available for iPhone and iPad users (iOS 12+) in Belarus.

If you are unable to register on our mobile app, please register via your browser by clicking here.

Email us at support@northernlightsff.com with "Registration Error" as the subject. In the body of the letter, describe your problem in detail, and also indicate the email from which you tried to register.

You can watch the films of the festival on our web platform from your laptop or computer using Google Chrome, Mozilla Firefox, and Microsoft Edge browsers.

We cannot guarantee stable access to the platform through the Safari browser. If you have any problems accessing the platform, please try using another browser.

Unfortunately, it will not be possible to watch festival films in mobile browsers. All content on our platform is protected by DRM, which limits mobile viewing.

But there's good news for iOS users: you can watch the festival films on our Northern Lights FF mobile app.

You can read more about the devices that can be used to watch our movies here.

Access to the movies is open only to registered users. Please check if you have logged in to your account using the "Sign in" button.

Users from Belarus should enter an email address and password they've used when registering.

If you have not set up or forgot your password, please use the password recovery function:

1. On the festival platform website, click the "Sign in" button, enter the email address used to request access, and then click the "Next" button.

2. On the password entry page, click on the "Reset Password" button. Immediately after that, you will receive a password recovery email with a one-time link.

3. Open the email and click on the "Set Password" button located in the email.

4. Add a new password for your account and try to log in with the new data.

Attention! The link for password reset is valid for 2 hours.

If you have not set up or forgot your password, please use the password recovery function:

1. On the festival platform website, click the "Sign in" button, enter the email address used to request access, and then click the "Next" button.

2. On the password entry page, click on the "Reset Password" button. Immediately after that, you will receive a password recovery email with a one-time link.

3. Open the email and click on the "Set Password" button located in the email.

4. Add a new password for your account and try to log in with the new data.
Attention! The link for password reset is valid for 2 hours.

Access to the films is opened according to the schedule of the festival. The online platform displays only those movies that are available on a given day. Access to films opens on its scheduled day at 00:00 Minsk time (GMT +3) and closes at 23:59 of the same day.

If you want to get acquainted with all the films that will be shown during the Northern Lights, you can do it on the page "All films" or "Schedule".

We're sorry, but access to some movies is restricted to residents of certain territories. This is due to the restrictions of the rights holders or due to security issues of the film characters.

This is due to restrictions from rights holders and film festival resources. Moreover, we wanted to preserve the festival format as much as possible and not turn the film festival into an ordinary online media library. Perhaps in the future we will adapt the platform and conditions will change, but at this point it is too early to say.

There are three main reasons for problems with watching movies:

1. Unstable internet connection. Please check the stability of your internet connection. Please connect to a network with a stable connection and refresh the page, or continue watching the movie later.

2. Using a mobile or non-DRM browser to watch movies. A list of browsers and devices that can be used to watch movies can be found here.

3. Use of anonymizers and VPNs. Our security system blocks such views. Please turn off your VPN or anonymizer and try to play the movie again.

If you can't find your problem or our suggestions didn't help, please send us an email at support@northernlightsff.com with the subject "Browsing Problem" and describe in detail your problem and the device and browser you're viewing from.

If suddenly something doesn't work for you, please don't panic or scold us. Email support@northernlightsff.com and we will get back to you and try to help with your issue.